How to make a new message template:
First, click into "Admin" and then into "Message templates". Then, by clicking the add new template link towards the top of the page, you will open a new page with three boxes.
The first of these is your template name. This is only for your reference, allowing you and fellow colleagues to glance at the name and know the gist of what the template will include. Customers will not see this name.
The second box is the default template subject title. This will automatically populate the "Subject" field of the emails you will be sending with this template and act as a summary of what is going to be explained in the body of the email.
The third box is the content, body of the message. Feel free to go into considerably more detail here. Clearly mark phrases that need changing from customer to customer such as names and addresses. Your template should also include a signature.
Once you’ve done what you need to, press save and your template will save.