If the image was shared to someone via WhatsApp or Facebook before uploading, they strip any location data out of the images
The devices need the location setting turning on in camera settings, there is an explainer in Housebuilder Pro here to show you how to do this on Apple devices:
If you are on an apple device, you will also need to take the pictures in apple’s camera app before uploading into Housebuilder Pro. This is because Apple prevent location data being shared via third party websites by default.