Aftercare snags have been renamed issues
Aftercare snags have been renamed as issues to more clearly define separate parts of the system. This change draws more of a distinction between inspection snags and aftercare issues.
Complaints
On a plot page, you’ll find the new complaints tab. Here you can keep track of complaints as they move through the complaints process.
Once a complaint is created in the system, you can keep track of your necessary dates, including acknowledgement, resolution, assessment, review and 56-day letter.
To help with the process you can keep a track of notes and attached documents.
Once a complaint is resolved you can tick the complaint resolved box.
New “Snag view” within aftercare section
Within the aftercare (now issues) section in Housebuilder Pro there is now a new “snag view” tab under aftercare. This page offers an overview of on-going snags.
Like on many pages in Housebuilder Pro, there’s a selection of filters to narrow down what you’re looking for, so you can find information about snags on certain developments, by department, due dates or even by customer.